Screening
Rolling Star screens unusual activity within the RSemail system. Screening includes monitoring excessive usage which may include the following instances: multiple credit card refusals, email campaign information (email address used, number of messages being sent, specific words used in the subject or content) and IP address of the account holder. In each instance the account may be investigated for illegitimate activity.
Privacy
A recipient of a RSemail email will be able to see their email address. No other information on any other recipient is accessible regardless of the number of messages sent.
Rolling Star also takes your privacy very seriously. Read our Privacy Policy.
Education
Rolling Star and its partners provide educational seminars, email tutorials and online archives that include best practice for electronic marketing. To register your interest in any of these programs, please complete the Enquiries form or sign up for Spin.
Complaint Handling.
Rolling Star has been recognised for its outstanding customer service including being direct about how we interact with you and the community.
As part of this service we provide you with a means to report spam complaints for further investigation. On receiving a complaint we abide by the following procedure:
1. |
We will preserve the content of any complaint you send us if we believe we have the legal requirement to do so. |
2. |
The complaint is investigated to validate its origin, content and scope. |
3. |
Where a complaint can be validated we will |
a. |
Flag the account as having a complaint against it and the details of that complaint recorded where we believe we have the legal requirement to do so; and or |
b. |
Unsubscribe the complainant from the account where we believe we have the legal right to do so |
4. |
Legal action may also be initiated in accordance with our Terms and Conditions of Use |
5. |
If false complaints are made Rolling Star reserves the right to commence legal action to recover any damages caused from such complaint |
6. |
Where the complaint has uncovered a breakdown in policy, procedure or expectations by you, Rolling Star will audit and, where necessary, amend any policy, procedure or customer interaction. |
7. |
You may receive a follow-up email to inform you of any action that may have been taken |
Rolling Star encourages persons who believe they have been sent spam, by an account holder using RSemail, to contact the sender directly to ensure expedient removal from any mailing list they may have you on.
If you require further information about our Anti-Spam Policy please contact_us@rollingstar.co.uk
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